Conditions for technical support during the warranty period.
As part of the Agreement the following services will be provided in the place where the hardware or software is installed and this includes:
Services will be provided by the Monolit IT service team during the Service Availability Period chosen by the Customer. Availability Periods and Additional Service Options will be specified in the Order.
Service Availability Period - specifies the days and hours in which the service is available. Basic Service Availability Period is Monday - Friday, weekdays from 7:00 till 18:00 (referred to as 5x11). Full Service Availability Period is seven days a week, around the clock (referred to as 7x24).
Additional Service Options:
Monolit IT Service Center is located in:
Gdynia, 81-341 Warsztatowa Street No. 12
Warsaw, 01-552 Plac Inwalidów Street No. 10.
Service can be ordered in three separate ways by:
Phone : +48 58 763 30 17 or +48 664 05 05 17
Fax : +48 58 763 30 10
The information given by phone must include:
Each time Notification must be confirmed. Confirmation shall be received by the Ordering Party without a delay.
Resignation from Notification shall be submitted by the Ordering Party by fax or by e-mail.
1. Hardware failure removal
As part of the Service Agreement, all failures shall be removed, which are resulted from operation in accordance with the parameters specified in the documentation. Both the parts and labour service personnel costs are covered by the Service Agreement.
In the first stage Notification is transmitted to service personnel, which shall analyse the problem. Based on information from the Ordering Party, service engineer defines the scope of the actions needed to remove a failure and verifies the problem validity:
In the case, when it is not possible to remove Failure during the conducted consultation or by the remote access tools, in accordance with applicable Reaction Time, assigned serviceman shall contact Ordering Party to schedule a service visit.
2. Preventive Service (Control check-ups)
Service can perform preventive Device maintenance covered by the Agreement, in accordance with the equipment manufacturer standards. Control check-up covers preventive tests, adjustments, tuning, report performance containing a Device assessment and recommendations regarding its possible modifications aiming to increase the operation and expansion efficiency.
3. Device microcode update
Monolit IT performs devices’ microcode upgrade free of charge in the event of errors associated with the currently installed microcode in the service availability specified in the contract.
4. Device remote diagnostics
In order to ensure device operation continuity covered by the Agreement, Monolit IT installs free of charge software for remote diagnostics. This software enables quick response for Monolit IT in order to remove the failure.
With our knowledge and experience, we develop professional and reliable IT solutions.
Monolit IT Sp z o.o. is registered in the District Court Gdańsk-Północ, Business Department No. VIII of the National Court Register under the number 0000280291; Taxpayer Identification Number (NIP) 958-155-93-85; Business Identification Number (REGON): 220431534; share capital: PLN 50 500